Privacy & Policy

Confidentiality is at the core of how we operate. When you engage Introvera for a project, we treat all information you share with us as strictly confidential:

• Business ideas, plans, strategies, and proprietary information shared during consultations or project engagements are never disclosed to third parties
• Project details, source code, designs, and documentation remain confidential and are not shared, reused, or repurposed without your written consent
• We are happy to sign Non-Disclosure Agreements (NDAs) before beginning any project discussions
• All team members involved in your project are bound by internal confidentiality obligations

We respect and protect intellectual property rights — both yours and ours:

• Upon full payment and project completion, all custom code, designs, and deliverables created specifically for your project are transferred to you as the rightful owner
• We do not retain ownership of your custom project work after handover, unless otherwise agreed in writing
• Pre-existing tools, libraries, or frameworks we use (open-source or proprietary) remain under their respective licenses
• We may request permission to feature your project in our portfolio — this is always optional and subject to your approval

Specific intellectual property terms are outlined in individual project agreements or contracts.

During project engagements, we may handle various types of client data including project files, credentials, API keys, databases, and business information. We follow strict practices to protect this data:

• Access to client data is restricted to team members directly assigned to your project
• Credentials and sensitive information are stored securely and never shared through unencrypted channels
• We follow secure development practices aligned with industry standards
• Upon project completion or termination, we will delete or return all client data and credentials within 30 days upon request
• We do not use your project data for training, testing, or any purpose unrelated to your engagement

We believe in clear and honest communication with our clients throughout every engagement:

• You will receive regular project updates and progress reports at agreed-upon intervals
• We communicate through professional channels including email, WhatsApp, and project management tools
• Any changes in project scope, timeline, or cost are communicated and discussed with you before implementation
• We provide honest assessments and recommendations — if something isn't feasible, we'll tell you upfront and suggest alternatives
• All project-related communications are documented for reference and accountability

We hold ourselves to high standards in everything we deliver:

• All projects go through thorough testing and quality assurance before delivery
• We follow coding best practices, clean architecture, and maintainable design patterns
• We deliver projects within the agreed timeline — if delays occur, we communicate proactively and work to minimize impact
• Post-launch support is provided as agreed upon in the project scope to ensure smooth operation
• We stand behind our work — if something we built doesn't function as agreed, we'll fix it

We maintain fair and transparent payment practices:

• Project costs and payment schedules are clearly outlined and agreed upon before work begins
• We typically work with milestone-based payments — you pay as we deliver
• If a project is cancelled before completion, payment is due only for work already completed and delivered
• Refunds for completed and delivered milestones are generally not provided, as the work has already been performed
• Any disputes are handled through open communication and, if needed, mediation in good faith

In the course of our work, we may use third-party tools and platforms to manage projects and deliver services:

• Project management tools (e.g., Trello, Notion, Jira) for task tracking and collaboration
• Version control platforms (e.g., GitHub, GitLab) for source code management
• Cloud hosting services (e.g., AWS, Vercel, Google Cloud) for deployment
• Communication tools (e.g., Slack, WhatsApp, Google Meet) for team and client communication

We select tools that maintain reasonable security standards. Where client data is involved, we ensure appropriate access controls are in place and remove access when the engagement ends.

Introvera is committed to conducting business with integrity and professionalism:

• We do not engage in or tolerate plagiarism — all our work is original or properly licensed
• We provide honest timelines and cost estimates without hidden fees or surprise charges
• We respect our competitors and do not engage in unethical business practices
• We value diversity and treat all clients, partners, and team members with respect regardless of background
• If a conflict of interest arises, we disclose it immediately and take appropriate action